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I have had so far good experience over last 7-8 years but now suddenly, can't load their website now - getting message "server not found" thru many countries, mostly in Eastern Europe. I am traveling and right now in Romania but last 5 years, I have filed TaxAct online...
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1.9
#1145199
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I've used this tax prep site for several years, but after my last experience I'm looking for something different. My major complaint is they force you into this kludgy menu system for entries when all I need is the form. Yes, you do get a "manual entry" option, but...
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#1115756
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I am looking at the ad for Taxaxt Premium 2016 on their web site that gives absolutely no exclusions (such as for filing a simple return like the 1040EZ) and that the cost would be free e-filing for federal and $10 for state (see attached pic). However, after creating...
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2.1
I liked
  • Fact that you could do the taxes online
I didn't like
  • How much re-entering of info it required
  • Bait-n-switch on the pricing 30usd vs 10usd
#1036204
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Short Review on November 30, 2016

Taxact
#964487
1.0
Details
Taxact is difficult to use this year. I was done and paid $24.99 and wanted to review forms before printing and all of the sudden everything was gone! It had me start from the beginning and to pay again. It's hard to find anyone to contact for help. So frustrated!
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Taxact Tax Software Review

Taxact
#909489
1.0
Details
After putting information on form *income was different that was sent to the ITS.Don't know what happened to your program but it really messed up my taxes.I had to do an amendment and pay back this year because of it. I had already gotten my taxes direct deposit. I feel like I should be compasated for all the stress and inconvince you have caused me.I have never owed the IRS before.
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Other Product Review

Taxact
#820345
1.0
Details
Tried to contact customer service, got busy tone. Tried for over 2 days off and on. Finally got through and asked to speak to a manager. The customer service representative was completely unhelpful, rude and when i finally talked to a manager (Steve) he was ruder than the cs person was. I will never use them again!
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Taxact Tax Preparation Review

Taxact
#786425
1.0
Details
Worst yet...have used tax act and others for years with 0 problems. Well completed my return friday at 4 received confirmation they received it and forward to irs...here it us monday at 930pm and still awaiting acceptance. Called this am and tax act claims irs...irs claims tax act...getting really pissed!!!
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Until today the NYS forms are not available for filing due to the DO NOT FILE watermark. After numerous emails I keep getting same boiler plate answer...we are awaiting NYS to approve the forms. I've used them for over 10 years but this will be the last year for sure....
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Anonymous
GaryV

It is a state problem.... call NY and complain. I use TaxAct Pro, as well as other professional prep software at different firms... all have had one or two states that did no...

1.0
#1023718
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Unaware, TaxAct Online had downgraded me from Premium filing (1040 with capital gains) to a simpler Plus filing (1040 with Schedule A and associated forms) for tax year 2016. I had been using TaxAct Online for at least 10 years. However, this year, TaxAct Online...
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1.8
I liked
  • Previous years guaranteed low pricing for regular customers
I didn't like
  • Company losing my guaranteed low pricing this year
#1023405
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Issue 1: Filed help on 2/22/17 No reply as of 2/27/17 Runtime error : Object doesn’t support this property or method (caused by “unidentified”) (Stack: Stack N/A) The same script error occurs just about every time I click on a button on any page. Script error: Linw 152...
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Anonymous
Anonymous

Had to upgrade to ie11 then did this to make sure. Worked fine after that.If you have Internet Explorer 10 or later, complete the following:Open Internet Explorer and click To...

judiebrown
judiebrown

Same problem on Microsoft Windows XP / Mozilla Firefox browser. Used the same computer for past 6 years, with no problems. This year the software cost $70. Can't use it. What ...

2.2
#1014310
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I tried to log onto my account but it kept telling me what I entered did not match their records. I tried to reset but it still would not let me in. I followed their e-mail but it still would not work. I guess I tried to many times because they would not send anymore...
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1.0
#1006930
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I have been a customer for 9 years. This year when I purchased my program, I was required to access my account online and purchase the program there. After I installed it on my computer, I realized in order to open up the program, you must access your online account....
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Anonymous
Anonymous

I have called TaxAct on this same issue. I am very disappointed with TaxAct and why the program was written this way. Now, I cant go on vacation out of the country or go on a...

Anonymous
Anonymous

Are you kidding me? Please join us in the 21st century.

2.5
#1001541
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The programmers have shown a distinct lack of knowledge of tax return prep. and customer service has boiler plate response that says Obama's IRS made us do it, lol. No customer service at all, these people are airheads, they did not test the new software before...
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1.0
#999332
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With all the 1 star ratings, how does this company stay in business? While the TaxAct Customer Service Rep was knowledgeable, the product is confusing, and when I waited too long to receive my return, I discovered it had never been filed. Federal or State!!! I paid...
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2.3
I didn't like
  • It was all bad
#873830
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