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Verified Reviewer
New Reviewer

Not made aware of charges I was incurring - paid more than $100

I chose the free version of TaxAct. I knew I would have to pay for the State Module. The cost was $39.95 and I paid it. Upon reviewing my Federal return, I noticed there was no Schedule A. I poked around on the TaxAct website and found it under 'Other Documents."...
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ID
#3611446 Review #3611446 is a subjective opinion of poster.
Location
Rancho Mirage, California
New Reviewer

2020 tax return

This is my third attempt today at trying to get my message across to taxact. Taxact is the most difficult company that I have ever tried to work with. I have tried to call more then eight times today and every time I take the time to write out in detail my concerns the message just disappears. I never received the federal tax return that I filed with the irs for the year 2020 through taxact. I did receive my state return but nothing more!

User's recommendation: Seriously?

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ID
#3645058 Review #3645058 is a subjective opinion of poster.
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Let the company propose a solution

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Verified Reviewer
New Reviewer

You kept my NYS Tax's