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Stay completely away from this garbage company. What a scam. They knew our filing partnership return was late by a month and offered no guidance. We didn't realize the error, thinking April 15th was the last date to file. We made no money last year. So this was a...
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1.0
#1264316
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My refund is significantly short. I used TaxAct.com to file my taxes, which I've done for 4 years. This year, Republic Bank was involved and I did not receive the refund I was expecting. I only received a text message stating the refund was on the way, but it was not...
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1.0
I didn't like
  • Reasons for any differing amount of refund
#1247557
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I've called 6 times in the past 2 days all lines are busy and you can't wait or choose a call back option. the email support has a link that does not work....give me an actual email address so I can cut and paste you F#@$ idiots. The people that developed the website...
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#1233894
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Taxact - Bad Software

The IRS never received my 2016 return. According to TaxAct, I didn't finish clicking various buttons to e-file. I know I went all the way through the process. I have a copy of the return. I paid what I owed through a 3rd party online. TaxAct took my money as well. Now they say it's my fault. I'm out $27 and may be facing penalties for late filing. All they can say is I have to mail it in.
1.0
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Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
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Value for money
Website
#1217368
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I have been a Taxact user for many years and feel they had a well desereved reputation for competitive pricing and superior value. A combination of poor service and price gouging changed my view in 2017. The chat line does not work. Email seems to have been suspended....
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2.7
I liked
  • Prior year value
I didn't like
  • All the 2017 price package value customer access changes
#1212669
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I completed the 1065 return and try to efile the return. After my credit card is charged, I could not print the return or K1 with browser javascript error. Try to call support 10 times the ring tone dropped after a few seconds. Google their main phone number. Called...
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1.0
#1209496
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I prepared my return on February 28 and filed. I had completed the necessary payments for Taxact to all me to file and print my tax forms. However the next day I get a notice that Taxact has updated and and informed the IRS that my forms may be effected. Now I...
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h.kitchener
h.kitchener

You can buy H&R Block's tax software for some $35 or so and do your returns yourself. Why pay someone else to use a similar tax program when you can do the same in the comfort...

1.7
I didn't like
  • If you need help you are out of luck
  • Unable to reach a person even after waiting over hour
#1205691
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Purchased the deluxe version, which, this year, is called "TaxACT Plus". Forced to upgrade to "TaxACT Freelancer" because "TaxACT Plus" can't manage a Schedule C-EZ and won't allow me to use a standard Schedule C. It's Upgrade or Close the Program - no other options....
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Anonymous
bob

Same problem here. Can't add Schedule C-EZ. All that shows is Schedule C and I have to upgrade from Basic. I don't need Schedule C anyway. No option. I sent an email which wil...

Anonymous
TabbyKats

You probably can correct this by going back and clicking "No" when it asks you if you want to make estimated payments. I had to do this for NY (it wouldn't let me file otherwi...

I liked
  • If you know what you are doing the software is great
I didn't like
  • If you need help you are out of luck
#1202826
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I had my return completed waiting on one item-the IRS and TaxAct to update the Form 8936 to the 2017 version. Well the IRS has put out their 2017 form but TaxAct is still sitting on getting theirs done. Really I would expect them to be updated within 24 hours of the...
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Anonymous
Shajan

I have the same issue. After two email requests to customer service, still not received updates. Every time the response states that the update will be issued on the same date...

Anonymous
Brad G

Same issue here. The form was published by the IRS on 2/22, and here I am 3 WEEKS LATER, with no form available in TaxAct. There has been virtually no change in the form since...

1.9
#1199446
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Taxact - Charges for services not used

I have used taxact fir several year with no problems until now. I was charged for importing a previous year when I did not import. I have tried several ways to contact them with no luck. No chat available, no e-mail fir customer service and no phone number to be found. I will not be using this service again and I will no longer recommend them.
2.4
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1198864
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