Macon Oep
map-marker Sandy, Utah

Software not working

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Ease of using your software is the worst Ive ever seen. Everything from logging in to imputing data, to explainations is difficult tonavigate

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User's recommendation: Don’t use tax act

Yuriy S Tdk

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Verified Reviewer

TaxAct Guarantee is not worth much

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Contains 1 confidential file for company representatives

TaxAct Guarantee is not worth much. The program made two errors on our 2022 returns, one on federal form and one on state, both related to 529 college savings distribution.

As a result, we under-paid state tax and were flagged by an audit, and we now owe money to state. We submitted claim to TaxAct, and their response is not constructive, they are basically claiming this is not their fault.

But it is, and proving it is turning into a deep argument, bordering an ordeal. Do not expect the return process to be hassle-free, this is nothing like Wal-Mart or other major retail chains

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Loss:
$1500
Pros:
  • Asks many questions
Cons:
  • Does not apply 529 deduction limit properly

Preferred solution: Full refund

User's recommendation: Triple check output, do not count on their Guarantee

Peter G Qui

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Verified Reviewer

Cannot log in to account

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The support for attempting to log into my account has failed. After having filed tax returns via Tax Act the last three years it is unacceptable with regard to your incompetence.

What is going on with Tax Act. Should I go to Turbo Tax knowing I cannot rely on your system?

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Cons:
  • Lousy support

Preferred solution: Explanation as to why I cannot log in to existing account

Anonymous
map-marker Tampa, Florida

Didn't get any help

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I can't give a review because I wasn't able to speak to someone. Kept getting the run around. I need to speak to a live person not a robot

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Mathius Snj
map-marker San Jose, California

Poor Customer Support

There is no one to answer questions or review concerns with your tax return. Not helpful - will switch to another tax preparer.

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Myasia Cwb
map-marker Philadelphia, Pennsylvania

Stole my taxes

Give me my taxes from 2022

.I file my taxes with your company and they never gave me the cash and when I call no answer or nobody seems to understand whereu taxes went but the IRS saying it's under investigation

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Eugene M Swu

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Verified Reviewer

I am a long time user of TaxAct but . . . they have gone very impersonal and seem to be only interested in making money.

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I am a long time user of TaxAct but . . . they have gone very impersonal and seem to be...

I used TaxAct to do my federal return and they said I needed to pay for the deluxe package as my return, even though I only used the standard deduction, had to have an additional form as my interest income was more than $1500.00. When I started my return I was quoted (and I did a print screen to save it) a price of $39.99 for the additional state retrun.

However since they told me I had to pay $49.99 for the federal return due to the xtra page I was now required to file (the $1500 interest).

Then they told me that the state return would now cost me $59.99, a $20 increase even though it was the same state return as before. I am very unhappy with this years TaxAct company!!!Be cautiousLook

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Loss:
$20
Pros:
  • Seems to be accurate tax preparation software
Cons:
  • Pricing practices

Preferred solution: Price reduction

User's recommendation: Look before you commit!!

Kane J Lsa

They charged me for rejected tax and my taxes was wrong.

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I did my taxes on tax tax I have been doing it for a few years yet. There was one year that they had done that to me before this they said that I owe $609 for federal and 190 or something like that in state so I filed for an extension because there is no way I can pay at $609 at one time and then I filed it .then I get it saying that it was rejected because the Social Security or something like that was wrong so I went through it.

Yes there was something wrong but I know my husbands phone or Social Security so there was something really weird about that and then I submitted it and that and then they said something that the EIN was not correct or was wrong so it rejected again and that so I went back in there and went through the whole thing again and I know I put the numbers in theres no way I couldve have done that many mistakes on three of my W-2s and then I found out that instead of me owing them $609 and did the extension I was going to get a refund back of $21 and the state was the same nothing has not changed.not only that you guys have a computer when you punch in a number you should make sure that ein matches the company you make sure you get your money and try to get more money from us. You should also honor your statement that if you get rejected you can go in and fix it at no cost

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Loss:
$218
Pros:
  • At first was easy to use
Cons:
  • Charging you every time if something goes wrong

Preferred solution: Full refund

User's recommendation: Do not use taxact because they really messes things up

Elizabeth D Lbv

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Verified Reviewer
| map-marker West Des Moines, Iowa

Taxes

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I actually dont have any complaints. The guy that helped me on the other end of the Phone was very knowledgeable and helped me through all the things I had questions on.

He was very good. First time Ive ever gotten a hold of somebody that can actually help me there, so my experience was very nice

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Francis C Xbd

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Verified Reviewer

Various

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Several reasons not to use. Difficult to work through. Problem in retrieving info..

Customer service not easily available.

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Preferred solution: Full refund

User's recommendation: Don’t use

Robert H Cot

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Verified Buyer
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Verified Reviewer

Payment applied to half finished form

Contains 1 confidential file for company representatives

Good morning I need to get off taxact when I got back on I started where I left off (I thought) avert finishing I paid with my credit card it was applied to the half of the form that wasnt done how do I get it applied to my completed tax form

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Loss:
$50
Cons:
  • This year is harder to use than previous years
Anonymous
map-marker Lakeland, Florida

Login trouble

No one answered. So it was terrible.

Called 3 times and no one answered.

Horrible service. Would not recommend to anyone.

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User's recommendation: Zero

Cora C Haq

File complaint

Had to pay Tax Act $14.99 so my return would go through because of a glitch in my return that TaxAct had filled in. TaxAct put in an optional email that was not an email and was my user name.

The block was not checked. I did not put anything in the optional email last year or this year.

I do not think I should have had to pay for something that was not my fault. Called billing and lady was very rude to me and said she had the final say and there was no one over her, it appears that I could have been scammed.

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Preferred solution: Price reduction

User's recommendation: Don’t use TaxAct

Tax Expert Talks

New Tax Season: What Are The Key Changes?

New Tax Season: What Are The Key Changes?

Feb 12, 2021

How to file your taxes? What tax software to use? What’s changed in the tax law? To help you prepare for tax filing season, Pissed Consumer interviewed Jerry Zeigler. Watch his expert tips on tax preparation. Find out how to avoid tax filing mistakes, tax scams, and make the most value of your returns.

Read full article
Jerry Zeigler
Jerry Zeigler

Jerry Zeigler is an AFC, an Enrolled Agent, and SaverLife financial coach. He has been in the tax field since 2011.

Shella D Vmz

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Verified Reviewer

Where's my refunding

IV CALLED FIVE DIFFERENT NUMBERS FOR TAXACT AND STILL HAVE GOT A HOLD TO A LIVE PERSON I''M JUST TRYING TO FIND WHERE'S MY REFUND THAT TAXACT IS HOLDING

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Preferred solution: Deliver product or service ordered

David P Jhd

Info about

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Having difficulty logging in need help doing so. I need the email tied to my account. It dose not show the whole email

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Preferred solution: Email

Herb M Tnv

Can not get software to work

I put in the basic info and it says its saving the info and goes no further. I tried clicking on Federal but nothing happens. What do I need to do.

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Preferred solution: The software to work

About

Summary

TaxAct specializes in digital and download tax preparation solutions. The company was founded in 1998. Its headquarters is based Cedar Rapids, Iowa, United States. TaxAct offers federal tax software and e-file to all US taxpayers free of charge. The TaxAct software package was developed through a partnership of IOWA and several private software companies. In January 2012 TaxAct was acquired by Infospace. TaxAct is a member of Free Tax Alliance. Since 2010 TaxAct has assisted with over 45 million federal returns. The company provides all clients with a number of available plans. They include Basic, Standard, Business, and Professional. Client may choose anyone depending upon their requirements.

Taxact reviews and complaints

Taxact is ranked 31 out of 185 in Taxes category

Area Served

USA

Payment Methods

VISA

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