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VPN woes with Taxact

I totally agree with the person writing about Taxact not allowing their website and software to be accessed when the customer is using a VPN. Obviously, they are not concerned with keeping their customers. I have used Taxact for a number of years. I liked the software, but given the need for all the security one can get and certainly an VPN is vital to that security, Taxact is no longer a viable option. I will go to Turbo Tax.
#1443000
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Taxact - Horrible

2 times tax act program showed my refund as submitted . 2 times the irs shows that i have not submitted my return. The second time was with a customer servive person from tax act on the phone with me.
1.9
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
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#1412293
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Stay completely away from this garbage company. What a scam. They knew our filing partnership return was late by a month and offered no guidance. We didn't realize the error, thinking April 15th was the last date to file. We made no money last year. So this was a...
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1.0
Product
#1264316
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My refund is significantly short. I used TaxAct.com to file my taxes, which I've done for 4 years. This year, Republic Bank was involved and I did not receive the refund I was expecting. I only received a text message stating the refund was on the way, but it was not...
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1.0
I didn't like
  • Reasons for any differing amount of refund
#1247557
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I've called 6 times in the past 2 days all lines are busy and you can't wait or choose a call back option. the email support has a link that does not work....give me an actual email address so I can cut and paste you F#@$ idiots. The people that developed the website...
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#1233894
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Taxact - Bad Software

The IRS never received my 2016 return. According to TaxAct, I didn't finish clicking various buttons to e-file. I know I went all the way through the process. I have a copy of the return. I paid what I owed through a 3rd party online. TaxAct took my money as well. Now they say it's my fault. I'm out $27 and may be facing penalties for late filing. All they can say is I have to mail it in.
1.0
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1217368
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I have been a Taxact user for many years and feel they had a well desereved reputation for competitive pricing and superior value. A combination of poor service and price gouging changed my view in 2017. The chat line does not work. Email seems to have been suspended....
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2.7
I liked
  • Prior year value
I didn't like
  • All the 2017 price package value customer access changes
#1212669
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I completed the 1065 return and try to efile the return. After my credit card is charged, I could not print the return or K1 with browser javascript error. Try to call support 10 times the ring tone dropped after a few seconds. Google their main phone number. Called...
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1.0
#1209496
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I prepared my return on February 28 and filed. I had completed the necessary payments for Taxact to all me to file and print my tax forms. However the next day I get a notice that Taxact has updated and and informed the IRS that my forms may be effected. Now I...
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h.kitchener
h.kitchener

You can buy H&R Block's tax software for some $35 or so and do your returns yourself. Why pay someone else to use a similar tax program when you can do the same in the comfort...

1.7
I didn't like
  • Unable to reach a person even after waiting over hour
  • If you need help you are out of luck
#1205691
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Purchased the deluxe version, which, this year, is called "TaxACT Plus". Forced to upgrade to "TaxACT Freelancer" because "TaxACT Plus" can't manage a Schedule C-EZ and won't allow me to use a standard Schedule C. It's Upgrade or Close the Program - no other options....
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Anonymous
bob

Same problem here. Can't add Schedule C-EZ. All that shows is Schedule C and I have to upgrade from Basic. I don't need Schedule C anyway. No option. I sent an email which wil...

Anonymous
TabbyKats

You probably can correct this by going back and clicking "No" when it asks you if you want to make estimated payments. I had to do this for NY (it wouldn't let me file otherwi...

I liked
  • If you know what you are doing the software is great
I didn't like
  • If you need help you are out of luck
#1202826
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