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I am looking at the ad for Taxaxt Premium 2016 on their web site that gives absolutely no exclusions (such as for filing a simple return like the 1040EZ) and that the cost would be free e-filing for federal and $10 for state (see attached pic). However, after creating my entire return that took several hours, it then told me it would cost $25.

There were no options, no opportunity to contact someone, and it was tax day evening so email was out of the question (although I tried contacting support and got nothing). This was textbook bait-n-switch, and I had no choice but to file or fail.

Product or Service Mentioned: Taxact Tax Software.

Reason of review: Pricing issue.

Monetary Loss: $20.

Preferred solution: Price reduction.

I liked: Fact that you could do the taxes online.

I didn't like: How much re-entering of info it required, Bait-n-switch on the pricing 30usd vs 10usd.

Company wrote 0 public responses to the review from Apr 19, 2017.
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