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1.6

I to was screwed by TAXACT this filing season but after going through the frustration that most are experiencing this year, I was determined to not let TAXACT get away with this good company gone bad. What I did was file a complaint with the better business bureau in my area.

They in turn directed me to the BBB in taxact's area. Couldn't believe they are rated as high as they are. But anyway after giving a description of my complaint they contacted me and said resolution could take several weeks. Well in three days the BBB in Iowa got back and said that TAXACT was refunding my money.

And they did. I went back and opened my return and after several tries was able to print out copies of my federal and state returns for mailing. I had a discount for this years prep because I prepaid last year. The Prep was ok my problem started with the filing.

I was charged extra and nothing was filed. No help was to be found and customer service was nonexistent.

Reason of review: received a refund from TAXACT.

Taxact Pros: Fact that you could do the taxes online, Prior year value, Previous years guaranteed low pricing for regular customers, Being able to file tax return online.

Taxact Cons: Deceptive advertising, Customer service, All the 2017 price package value customer access changes.

Location: Cleveland Heights, Ohio

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Jessica B Oes

Same thing happened to me. So I contacted Clark Howard at this radio show.

He has a link to Tax Act, I used them in 2016 and 2017 with no problem. I think that the company was sold to some shyster incompetent company. The advertise FREE, but that isn't true.

They are just incompetent. They couldn't deliver my finished taxes to the Feds and state.

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